Salesforce Customer 360

  • We’re doubling our Sales team, is Salesforce set up to support the influx of users?
  • We want to increase our NPS and reduce the load on our service team. Are customers empowered to solve their own problems?
  • How do I transform my users into a community of lifetime customers and product advocates?
strengthen your CRM

sell, service, and engage with Salesforce Customer 360 platform

You’ve likely had Salesforce in place for years, and it’s probably working okay. However, in order to scale excellence, you need excellence to scale. Are you ready to 10x your productivity? As Salesforce experts, we’re here to implement, enhance, and optimize these platforms, ensuring they work with how your team does business.

Features

  • + Sales Cloud Streamline from lead to cash and trust your data. Customize Sales Cloud to reflect the latest and greatest of how you sell, eliminate busywork, and drive pipeline.
  • + Service Cloud Provide your customer success and service teams with a 360º view of your users. Proactively address customer concerns, provide a frictionless service experience, and increase customer retention.
  • + Experience Cloud Create a branded user experience and provide access to customer resources. Empower users to form a community of champions and product advocates that support one another.

strengthen your CRM







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    OpFocus’ methodology for Salesforce platform success

    BLUEPRINT
    • process discovery
    • system design
    EXECUTE
    • implementation & optimization
    • testing & deployment
    SUSTAIN
    • training & user adoption
    • growth services

    customer 360

    Does customer success & support have actionable product usage analytics they need in one place? Surface early warning indicators from your platform in Salesforce, increase adoption, and equip your teams to delight your customers.

    churn & retention

    How many of your customers churn simply because customer success did not reach out to renew their contracts in time? Surface timely usage metrics, automate renewals, and retain more customers.

    scalability

    Are your people, processes, systems, data, reporting, and governance aligned and ready for hypergrowth? Gain confidence that you are prepared for sustainable growth to become the next SaaS unicorn.

    frankenstack

    Has your tech stack become chaotic and disjointed as your ARR soared? Consolidate and streamline your tech stack to gain confidence that you’ve equipped your team with a best-in-class platform to support hypergrowth.