Salesforce Customer 360
- We’re doubling our Sales team, is Salesforce set up to support the influx of users?
- We want to increase our NPS and reduce the load on our service team. Are customers empowered to solve their own problems?
- How do I transform my users into a community of lifetime customers and product advocates?
sell, service, and engage with Salesforce Customer 360 platform
You’ve likely had Salesforce in place for years, and it’s probably working okay. However, in order to scale excellence, you need excellence to scale. Are you ready to 10x your productivity? As Salesforce experts, we’re here to implement, enhance, and optimize these platforms, ensuring they work with how your team does business.
- + Sales Cloud Streamline from lead to cash and trust your data. Customize Sales Cloud to reflect the latest and greatest of how you sell, eliminate busywork, and drive pipeline.
- + Service Cloud Provide your customer success and service teams with a 360º view of your users. Proactively address customer concerns, provide a frictionless service experience, and increase customer retention.
- + Experience Cloud Create a branded user experience and provide access to customer resources. Empower users to form a community of champions and product advocates that support one another.
strengthen your CRM
hear it from our customers
“OpFocus had deep experience in Salesforce, had proven itself tackling projects similar to ours, and excelled in the two areas we needed: software development and strategic consulting. They really connected to the nature and speed of our business, and forced us to think into the future so we would have a system that worked well not just for today, but also for the longer haul.”- Maribel Olvera, SVP of Operations, The Predictive Index
“I don’t want an order taker. I want someone who will push back and make us better. Many consultants don’t do this. OpFocus does. They tell me what can be accomplished, and explain the ramifications of alternatives I may want to try. The fact that they’re so candid upfront really helps us succeed.”- Ben Bryer, Director of Business Operations, CentralReach
"It’s a blessing to be working with OpFocus. We have a great, dynamic partnership. They’re always looking for ways to help make our sales, installation, and service data more user-friendly and accessible, and improve our customers’ experience."- Pat Green, VP of Systems, SNA Displays
"OpFocus is an extension of our sales operations team. They know our system back to front. Not only do I trust them to do whatever we need to enhance Salesforce, but I also rely on them for everything from change management guidance to advice on who to hire for our internal Salesforce administration team."- Toby Carrington, Executive Vice President of Revenue Operations, Seismic
OpFocus’ methodology for Salesforce platform success
- process discovery
- system design
- implementation & optimization
- testing & deployment
- training & user adoption
- growth services