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Working at OpFocus

At OpFocus, we seek the win-win, for both our clients and ourselves. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. New training opportunities abound in-house and beyond, and new certifications are rewarded.

Core Values

Our core values drive all of our important decisions, and they are our guiding light.

People First

We treat others as they’d prefer to be treated. We try to understand different views and acknowledge that circumstances may be different for everyone.

Ownership

We are not afraid of a challenge. If things get tough, we rise to the occasion and shine. Clients and partners can count on us to think about their goals and get the job done.

Win-Win

We find the win-win and ensure that no party comes out on the losing end of a difficult decision. We value the goals & needs of our clients, partners, and team members.

Excellence in Education

We continually educate our clients and ourselves through thought-leadership. We achieve and maintain certification credentials, and share this expertise with the world.

Growth

We help our clients scale their operations to meet their growth goals. We are mindful in OpFocus’ growth. We invite our clients and team members to work toward SaaS RevOps excellence together.

Cultural Fit

  • We are a happy, kind, honest, low-ego bunch with a can-do attitude.
  • We value everyone’s opinions equally and especially love folks who also challenge the status quo and have recommendations on how to improve.
  • We strive for excellence, not perfection.
  • We are very action-oriented and are always driving things forward.
  • We are determined to add value in every interaction we have.
  • We promote work-life integration, and we encourage employees to live a lifestyle of health, fun, and wellness.

Traits to Be Successful at OpFocus

  • Passionate and Energetic: Do you have boundless energy, passion for what you do, and continually push yourself to new heights?
  • Optimistic, Glass-Half-Full Attitude: Are you always looking at the bright side of life, even if things get tough?
  • There Are No Problems, Only Opportunities: Do you see problems as nothing more than opportunities to succeed?
  • Inquisitive Problem-Solver: Do you like to dissect a challenge and come up with sustainable solutions?
  • Team-First Mentality: Are you collaborative and supportive? Is your first thought when working with a team how you can help and contribute for the greater good?
  • High Emotional Intelligence: Do you stay calm under pressure? Can you handle and give feedback well?

We Offer Employees

  • Clear and transparent career path mapping, including tools to track development and progress toward growth targets
  • Work from anywhere
  • Medical, dental, disability insurance, life insurance, and 401(k) options.
  • Unlimited vacation days, ten sick days, and ten paid company holidays
  • A Sabbatical Program offering three weeks of paid vacation time, plus a $1,000 bonus for every five years of continuous full-time employment
  • Rewards for obtaining essential certifications
  • Paid first time exam and maintenance fees

We’re Hiring – How to Apply

Many of our roles are open to remote full-time, part-time and contractor candidates residing in the US or Canada. See below for current openings.

We are always looking for the best, and if you feel that is you, we invite you to submit your resume directly to us by emailing careers@opfocus.com.

Please include the role you are submitting for, why you feel you are the best fit, and something interesting you’d like to share about yourself, such as a hobby or passion.

Open Positions

click here to apply

Marketing Automation Consultant

As a Marketing Automation Consultant, you will be responsible for managing marketing automation platforms such as Marketo, HubSpot, or Pardot and fully leveraging their capabilities. You’ll work closely with clients, our delivery team, and project managers to implement all programmatic and operational initiatives through the marketing automation platforms.


Roles and Responsibilities

  • Maintain Marketing Automation integration with Salesforce and assist in the integration of additional platforms into the marketing automation software.
  • Discovery. Partner with the delivery team on client projects to clarify project vision, goals & scope, and identify risks.
  • Partner with Project Managers and Configuration Consultants in transferring client info into tools.
  • Understand and evaluate campaign metrics and distribute campaign performance to the marketing team.
  • Work with management to define KPIs, create reporting, analyze campaign performance. Create recommendations to improve campaigns continuously.
  • Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards.
  • Support essential marketing operations initiatives in Marketo, Pardot and HubSpot, and Salesforce such as managing the lead lifecycle, lead scoring, lead nurturing, segmentation, campaign management, and data management.


Requirements

  • 5+ years of marketing automation experience in Marketo, HubSpot or, Pardot
  • Extensive experience with Marketo, Pardot, and HubSpot
  • Working knowledge of Salesforce.com and an overall strong understanding of multiple technologies/platforms that integrate with Salesforce
  • Capable of handling multiple projects/tasks with competing priorities under minimal supervision.
  • Strong independent project management skills with the ability to make strong recommendations around process improvement
  • Must have superior communication skills, both written and verbal.
  • Must be highly organized and self-motivated with a sense of urgency.
  • Able to think critically and exercise independent judgment and discretion.
  • Excellent attention to detail.
  • Nice to have - Understanding of SaaS industry and technology they use.
  • Previous experience in consulting

Apply

Senior Salesforce Developer 

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. 

The Role 

As a Senior Salesforce Developer, you will be in a client-facing role responsible for gathering requirements, estimating, designing, implementing, testing, and deploying robust and scalable solutions often by leveraging Lightning Components, Apex and Visualforce, HTML, CSS (SLDS), JavaScript, web services/APIs and other technologies. 

At least 2 years of prior Salesforce consulting experience and at least 5 years of hands-on Salesforce development experience required. Open to remote full-time and contractor candidates residing in the US or Canada. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Apply

Sr. Director of Professional Services


As Sr. Director of Professional Services, you will lead the Delivery organization comprised of 30+ team members specializing in multiple operational and technical domains such as Project Management, Advisory Services, Managed Services, Salesforce Functional and Technical Consulting (Sales Cloud, Service Cloud, Experience/Community Cloud, Revenue Cloud/CPQ, Marketo/Pardot, Integration and Data Services.) Your primary focus will be to ensure the successful delivery of quality projects and customer engagements on-time, on-budget and within scope by promoting and controlling a repeatable delivery methodology for the multiple types of engagements.


​​Responsibilities

  • Delivery Excellence. Maintain delivery excellence standards and methodology. Introduce and enforce delivery PMO standards to ensure delivery of projects on-time, on budget and of high quality. Develop and maintain a reputation for high performing delivery of services. Implement audit controls for in-flight projects including deep dives into project plans, risks, and mitigation plans. Implement a formal lesson learned process and team accountabilities.
  • Project Escalations. Lead mitigation of team and customer issues in a timely manner to a win-win outcome.
  • Project Staffing. Ensure timely fulfillment of project staffing and resource requests. Anticipate future staffing demands and if needed, hire ahead of the anticipated demand.
  • People. Foster a fun collaborative culture of passionate and professional consultants who believe in our mission and live by our values of People, Ownership, Win-win, Excellence and Growth (POWER). Develop great people and foster a high-performance culture. Build Ambassadors of our company, values, and culture. Maintain an environment that builds and grows a team of professional consultants that deliver services that meet our business objectives. Actively monitor the pulse of the Delivery organization.
  • Team Management. Drive career development efforts with career pathing and training plans that allow for career growth and advancement using the OpFocus Competency Matrix and Growth Paths. Drive formal onboarding planning that enables new hires to be successful. Support and coach team members and direct reports. Ensure timely feedback is provided through promotion of a feedback culture. Conduct performance reviews.
  • Financials. Create and maintain an annual delivery services financial model that meets our margin and revenue goals.
  • Customer Relationships. Build and maintain relationships with top, high growth clients. Act as Executive Project Sponsor and Executive escalation representative.
  • Org Structure. In partnership with Strategy and Operations leaders, define, manage, and maintain a Services Org structure that supports our business needs, our people, and their growth paths. The structure should include the right positions, people, processes, and programs necessary to support and foster our people.
  • Sales Collaboration. Work actively with the sales team to foster relationships and identify and work on new project opportunities.
  • Customer Satisfaction. In partnership with the Director of Customer Success, develop and maintain high customer satisfaction standards and customer value. Understand why a customer is buying our services and ensure success. Monitor results and make adjustments as needed.

Qualifications

  • 8+ years of experience in a leadership role in a Professional Services Organization
  • (Consulting/SaaS/ IT) overseeing multiple centers/practices of at least 20 team members, ideally from the Salesforce partner ecosystem.
  • 3+ years managing people managers as well as highly skilled senior technical resources.
  • Bachelor’s Degree - Business or Technology or equivalent experience
  • PMP certification is strongly preferred.
  • Technical and/or Project certifications are a plus.
  • Experience building out and maintaining a sustainable and scalable PMO
  • Excellent leadership skills, including the ability to develop and motivate high-performing and diverse teams.
  • Experience managing technical service offerings as well as creating new offerings based on customer and market needs.
  • Extensive experience at defining, implementing, and continually improving standards processes and procedures utilizing industry best practice.
  • Strong operational and financial management experience.
  • Experience successfully working within a matrix organization structure.
  • Experience scaling a professional services organization.
  • Demonstrated ability to lead projects on time, on budget and with the approved scope outcomes.
  • Expert at managing large complex technical integrated projects and programs.
  • Strong customer facing skills.
  • Ability to develop clear action plans and drive processes and implement procedures.
  • Results oriented with the ability to prioritize multiple objectives.
Apply

Sr. Salesforce Consultant 

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. 

The Role 

As a Senior Salesforce Consultant, you will be in a client-facing role responsible for leading and participating in Salesforce implementation and optimization projects for our most important clients. You will be responsible for the overall success of the project and will leverage your project management skills to keep project schedules, budgets, scope and risks in-line and under control. Additionally, you will dive in to understand client business operations and the underlying need for process, applications, data and reporting to typically serve sales, marketing and support teams. You will use your extensive hands-on Salesforce knowledge in Sales, Service, and Community clouds to gather requirements, design, implement, test, and deploy robust and scalable solutions that meet OpFocus best practice standards. 

At least 5 years of prior Salesforce consulting experience with demonstrated expertise in Sales, Service or Community clouds required. Open to remote full-time and contractor work. Candidates must reside in the US or Canada. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Apply

Salesforce Consultant 

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. 

The Role 

As a Salesforce Consultant, you will be in a client-facing role responsible for participating in Salesforce implementation and optimization projects. You will dive in to understand client business operations and the underlying need for process, applications, data and reporting to typically serve sales, marketing and support teams. You will use your hands-on Salesforce knowledge in Sales and Service clouds to assist in gathering requirements, designing, implementing, testing, and deploying robust and scalable solutions that meet OpFocus best practice standards. 

At least 3 years of prior Salesforce consulting experience with demonstrated expertise in Sales, Service or Community clouds required. Open to remote full-time and contractor work. Candidates must reside in the US or Canada. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Apply

Consultative Sales


About OpFocus

When mid-market SaaS companies grow rapidly, their Salesforce tech stack becomes disorganized & data becomes unreliable. The experts at OpFocus partner with clients to enable them to make Salesforce their single source of truth so that they can make data-driven decisions and scale their ARR sustainably.


The Role

We are in search of a high-energy, dynamic, and self-driven salesperson that demonstrates proven success with building relationships & hitting quota in a senior-level consultative sales role. Critical to success in this role is your understanding of the Salesforce platform, its capabilities, and how SaaS organizations can leverage it for operational excellence.  


Compensation is base salary plus commission.


Key Components of the Role Include:

  • Prospect, build, and maintain sales pipeline to achieve monthly
  • quota targets
  • Conduct business development via Salesforce regional sales teams and other partner relationships
  • Qualify accounts and opportunities based on a target client profile
  • Gather requirements and organize solution scoping sessions with current and potential clients
  • Formulate and clearly articulate proposed engagements
  • Write Proposals and Statements of Work, and review these with stakeholders & clients to gather and incorporate feedback
  • Continuously learn about new technologies, methodologies, and SaaS best practices
  • Attend and on occasion organize events with partners, clients, and user groups
  • Travel up to 30% of the time (within CDC and company guidelines)

Desired Skills and Experience:

  • 5+ years of sales, consistently meeting or exceeding quota
  • Demonstrated ability to lead analytical discussions, uncover underlying problems, and identify and articulate prioritized solutions
  • Knowledge of CRM solutions and trends, pertaining to sales, marketing, and/or services operations needs
  • Excellent presentation, written, and oral communication skills (writing sample required)
  • Experience in selling or working in professional services is preferred


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply

Sr. Salesforce CPQ Consultant 

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. 

The Role 

As a Sr. Salesforce CPQ Consultant, you will be instrumental in gathering requirements, designing, implementing, testing, deploying, and optimizing scalable technical solutions in the SaaS space. The role is a work from home opportunity for candidates residing anywhere in the US or Canada

You are the perfect fit if… 

  • If you are passionate about Salesforce CPQ and always wanting to improve your skills and expand your Salesforce knowledge. 
  • You want to work in a collaborative win-win environment, be part of a rapidly growing organization, and work toward SaaS RevOps excellence together. 
  • You thrive in a fast paced, but structured work environment with a focus on work life harmony. 
  • You have strong analytical and reporting capabilities, problem solving, negotiating, and project coordination and organizational skills. 

Main Responsibilities 

  • Responsible for participating in and/or leading Salesforce CPQ implementation and optimization projects in a client-facing role. 
  • Display expertise in Salesforce CPQ functionality and features though all interactions of business application projects. 
  • Understand business operations and the crucial need for process, applications, data, and reporting to typically serve sales organizations. 
  • Proven experience in a full CPQ lifecycle from start to finish; discovery sessions, designing, implementing, testing, and deploying. 
  • Deliver end user training and documentation. 
  • Effectively manage all aspects of projects and client communication. 

Experience and Qualifications 

  • 3+ years of Salesforce CPQ configuration and administration experience. 
  • Minimum of 3 years of experience in full lifecycle Salesforce CPQ implementations. 
  • CPQ platform proficiency within a SaaS market. 
  • High level of functional and technical expertise with Salesforce and Salesforce CPQ. 
  • Excellent interpersonal and communication skills with proven experience working in a customer facing role. 
  • Ability to work independently and collaboratively as part of a team, on multiple projects. 
  • Project management/coordination experience is highly desirable. 
  • Prior sales experience would be a huge plus. 

Certifications 

  • Salesforce Administrator or Salesforce Advanced Administrator, strongly desired. 
  • Salesforce Certified CPQ Specialist, strongly desired. 
  • Any other Salesforce certifications would be a plus. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply

Content Marketer - 100% Remote

 

Description

The mission of the OpFocus Content Marketing Specialist is to fuel the locomotive for OpFocus’ 30% YoY growth, generate demand from target accounts, assist sales in driving bookings, and shape OpFocus as a trusted voice for revenue operations. Ideal candidates are inquisitive, eloquent writers passionate about addressing buyers’ challenges, concerns, and questions. Join a team of ambitious, competitive, curious self-starters who are energized working in a fast-paced and dynamic B2B environment!

You will own the creation and direction of all content marketing initiatives across multiple platforms and formats. Your work will increase website traffic and drive digital engagement, qualified demand generation, deal acceleration, and customer retention. You are interested in helping us refine our brand story and developing consistency for our brand’s storytelling. 

On a day-to-day basis, you lead the development of our content initiatives with a publisher/journalist mindset, in all forms, to drive new business and cultivate new opportunities with our current client base. 

Specifically, this role requires excellent written & oral communication, strong hands-on execution and project management, and attention to detail while under deadline. An ideal candidate is resourceful in sharing OpFocus’ prescription for revenue operations, motivated to generate demand from the SaaS community, and can create messaging that resonates with executive decision makers. The right candidate will also have the heart of a teacher, with a love of learning, writing, and communicating in all forms. You see the value of every person on our team and put them at ease, empowering them to tell their stories to our audience.

Finally, you obsess over content performance, reporting, and analytics -- the success of the role is governed by scorecards, KPIs, and deliverables. You also enjoy working as part of a self-motivated, remote team, manage your priorities and time well, and make good use of OpFocus’ unlimited PTO policy and sabbatical program.

 

Key Responsibilities

  • Prioritize, write, edit, publish, and measure ROI for 2-3 pieces of written and/or video blogs a week to support demand generation, deal acceleration, and customer upsell 
  • In collaboration with sales, produce email & social copy for channel and ABM demand generation programs
  • Coordinate & project manage vendors to develop video testimonials and case studies 
  • Work with OpFocus Practice Leads to craft solution collateral, corporate presentations, and services messaging
  • Measure content effectiveness and ROI using Salesforce, Pardot, InsightSquared, Google Analytics, Vidyard, and other tools, and communicate results

Required Skills and Experience

  • Bachelor's degree in English, Journalism, Public Relations or related communications field
  • Impeccable writing and editorial skills, with an outstanding command of the English language
  • The ability to think like an educator, intuitively understanding what the audience needs to know and how they want to consume it
  • Exceptional project management & interpersonal communication skills to manage editorial schedules and deadlines within corporate and ongoing campaigns 
  • Self-directed – strong organizational, time, and personal management skills
  • Familiarity with principles of B2B marketing
  • Clear articulation of the business goal behind the creation of a piece (or series) of content
  • A passion for learning the latest technology and use of those tools for your content & promotions
  • An understanding of common editorial style guides, e.g. AP, Chicago, MLA, etc.

Desired Qualities

  • Training as a print or broadcast journalist; great at telling a story using words, images, or audio, and an understanding of how to create content that draws an audience
  • Familiarity with B2B demand generation campaigns 
  • Familiarity with reporting for content effectiveness, using Excel and BI tools
  • Account-based marketing experience
  • Experience working with or marketing to SaaS companies

Apply

Senior Salesforce Project Manager 

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. 

As a Senior Salesforce Project Manager, you will be responsible for leading our largest and most complex client facing projects. You will be adept at navigating the most rewarding and demanding relationships, project managing simultaneous workstreams with many resources, and providing recommendations on sound solutions to solve complex business problems. Much like the Senior Salesforce Consultant role, you will be responsible for the overall success of the project and will leverage your extensive project management skills to keep project schedules, budgets, scope and risks inline and under control. Additionally, you will dive in to understand client business operations and the underlying need for process, applications, data and reporting. Experience managing end to end software implementations. PMP certification is highly desirable.


At least 5 years of prior Salesforce consulting experience and at least 5 years of formal project management experience required. Open to remote full-time and contractor candidates residing in the US. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Apply

Sr. Technical Architect


Why OpFocus

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible.


Overview

As a Senior Technical Architect, you will be responsible for designing and implementing complex solutions for our clients. You will be the most senior technical expert on the Salesforce platform and related technologies at OpFocus.


Responsibilities

  • Create and deliver high quality, accurate and timely solutions using Salesforce/Apex, Lightning, LWC, Visualforce, 3rd party integrations, and front-end technologies
  • Own and lead the application design, development, and support aspects of client's Salesforce and related techstack projects
  • Work closely with Project Managers, Functional Solution Architects and directly with clients to design and implement technology solutions to meet client needs.
  • Work with clients in a consultative manner and strive to help them make the best technology decisions possible and serve as a trusted advisor to the client.
  • Lead technical design sessions with the development teams, including the creation of class models, sequence diagrams, etc., and detailed design specifications for ensuring that architecture standards are followed.
  • Provide technology architectural assessments, strategies, and roadmaps for one or more technology domains.
  • Enforce best development practices and ensure the quality delivery of solutions
  • Support documentation of application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
  • Participate in pre-sales scoping and meetings as required and provide required technical expertise.
  • Work with sales to author statements of works and provide estimates.


Qualifications

  • Extraordinary client facing skills with the ability to solve the client’s needs and manage scope in a positive way.
  • Bachelor’s degree in Computer Science, Software Engineering, Computer Information Systems, or equivalent
  • 5+ years as a technical architect on the Salesforce platform with experience in managing external client projects
  • 7+ years of proven hands-on experience as a technical architect in one of the following stacks: Microsoft .NET / Azure / Java / AWS and experience in developing technology solutions
  • Strong technical knowledge in delivering a particular solution stack using Salesforce (Sales Cloud, Service Cloud, Community Cloud)
  • At least 5 years of end-to-end Salesforce implementation experience as lead architect
  • Strong Salesforce skills in the areas of configuration, custom build using APEX and Lightning Web Components (LWC) and the Aura framework
  • Working towards Salesforce Architect certification and have received applicable certifications such as Salesforce Administrator, Salesforce Developer, Architect)
  • Strong Salesforce to external systems integration using APIs and IPaaS tools like Mulesoft, Workato, Boomi, etc.
  • Proven ability to design, optimize and integrate business processes across disparate systems


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply

Salesforce Solution Architect  

Are you looking to join a dynamic and fast-growing consulting group that delivers business solutions to clients by configuring and developing on Salesforce.com? OpFocus was established in 2006 with the goal of helping companies run their businesses better. We seek the win-win, for both our employees and our clients. We enjoy an environment of constant learning, knowledge-sharing, frequent communication, and collaboration whenever possible. 

The Role 

As a Solution Architect, you will be in a client-facing role where you will function as the go-to expert in all aspects of declarative platform architecture and configuration, including and often beyond Sales, Service and Community clouds. You will be responsible for understanding and solving complex business problems. You will gather requirements, design, implement, test, and deploy robust and scalable solutions that meet OpFocus best practice standards. 


At least 5 years of hands-on Salesforce administration and configuration experience is required, including proven expertise in Sales, Service and Community cloud implementations. Open to remote full-time and contractor candidates residing in the US. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Apply

Candidate Journey

At OpFocus we strive to provide transparency throughout the hiring process. The Candidate Journey infographic provides an illustration of what to expect along the journey of joining the OpFocus family! More detailed information will be made available once the process begins. Please familiarize yourself with the Candidate Journey process after submitting your resume.

Commitment to Diversity & Inclusion

At OpFocus, we celebrate diversity, are committed to creating an all-inclusive environment and we thrive on it.
OpFocus is proud to be an Equal Opportunity Employer.