Salesforce.com’s Workbench Tool Is Not Just For Developers
Workbench is a free tool from Salesforce.com that benefits Developers and System Administrators alike. Beyond its API and developer related utilities, […]
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Ten Things I Think About Chatter Today
Chatter is ready for prime time. It has taken Salesforce a handful of releases to piece together a compelling feature […]
Practice Reports and Dashboards with the Salesforce.com Analytics Workbook
We’ve long seen that practice is the key to improving one’s skills at Reports and Dashboards in Salesforce.com. To that […]
5 Pithy Suggestions for Improving Your Business Processes
What is Your Process? As a member of the OpFocus process team, I have come to more fully appreciate the […]
Three Keys to Your Salesforce.com System Success
A successful CRM system is critical for most organizations nowadays. However, the foundation of your system’s success is built upon […]
The Power of Customization: An Interview with OpFocus’ Favorite Trailblazer
Having graduated years apart, MJ Kahn and I likely would not have ever crossed paths at our shared alma mater, […]
Are You Tracking Your Return on Marketing Investment (Marketing ROI)?
Historically, marketing organizations have been viewed as cost centers. However, that is changing. Thanks to the maturity of CRM tools […]
New DemandTools Enhancements to Help with Your Salesforce Data Health
Have you ever searched for a contact in Salesforce only to return a dozen or more Contacts and Leads with […]
How to Convert a Lead In Use By a Time-Based Workflow in Salesforce
Have you ever tried to convert a Lead, only to get the “Unable to convert lead that is in use […]
Salesforce Cross-Object Formulas: This is Not the $User You Are Looking For
Cross-object formulas are a great way to provide access to fields on related records, for display or in calculations. As […]