Become a Certified Salesforce Administrator!

Become a Certified Salesforce AdministratorSpring has Sprung!  Salesforce Spring ’15 is in now in full swing, and as part of that, the updated Certified Administrator exam Spring ’15 study guide and Spring ’15 Release notes are now available.

What this means is that we know where to focus our studying efforts and subject matter deep dives. In addition, Salesforce has a tremendous amount of amazing publicly available materials to help us understand and test drive in Developer orgs. This includes the Salesforce User Guide, aka the “Salesforce Bible”.

Organization Setup – 1%

User Setup – 9%

  • Identify the steps to set up and maintain a user – see pp. 294 of the Spring ’15 Salesforce User Guide “Manage Users”
  • Given a scenario, troubleshoot common user access and visibility issues
    • Check login history
    • Check profile login restrictions
    • Check if organization has trusted IP ranges
    • Check organization based business login hours

Global User Interface – 1%

 Security and Access – 15%

Standard and Custom Objects – 18%

Sales Cloud Applications – 9%

Service Cloud Applications – 6%

Activity Management – 3%

 Chatter – 1%

  • Describe the features of Chatter
    • From Salesforce.com/chatter/features
      • Feeds: keep up with your critical projects, topics, and teams. Work together on sales Opportunities, service Cases, and marketing Campaigns. Capture organizational knowledge in a single location.
      • Publisher: create instant actions for any business process: expense Reports, support Cases, Orders, and more. Customize actions for your company, and even integrate third party Apps.
      • Files: secure, social and mobile file sharing puts files in the context of business processes. You can always find what you need, fast — and discover valuable resources you didn’t even know about.
        • Files are connected directly to business
        • Files are synced across all of your devices
        • Files FAQ
    • An Introduction to Salesforce Chatter

Data Management – 11%

Content and Folder Management – 2%

Analytics – Reports and Dashboards – 13%

Workflow Automation – 7%

Desktop and Mobile Administration – 2%

AppExchange – 2%

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