For Developers

  • Salesforce-Slack Integration
    May 18, 2017

    Get Slack Messages Directly from Salesforce

    Do you want to integrate your Salesforce with Slack so users can get notified when there is important activity that requires their attention? Slack makes this incredibly easy, sexy, and it is well documented... for the most part. If you need to a go-to guide for this use case, read on! First of all—big shout out to Christophe Coe

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  • May 29, 2015

    5 Key Considerations When Implementing Salesforce for Outlook

    In nearly any discovery session that I lead, I almost always get asked the question: “How can we get that tool that moves my email from Outlook to Salesforce?” The good news, as many system administrators already know, is that Salesforce does offer Salesforce for Outlook, and it is available for all editions of Salesforce. The even bette

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  • 6 Tips To Improve Productivity
    July 9, 2014

    6 Tips to Improve your Productivity in Salesforce

    Saving yourself a few clicks here and there may not seem like a lot, but over the course of the workday/workweek, you can save yourself serious amounts of time just by making yourself more efficient with your daily tasks. I've compiled a few helpful hints and applications which I believe have increased my productivity working in and around

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  • August 13, 2013

    Bridging the Gap Between Sales and Service

    A few weeks ago, OpFocus clients submitted blog post topics that they wanted to see on our website. Amongst them was a suggestion on writing about bridging the gap between Sales and Service -- hat tip to Tiffany F! Sometimes it seems that Sales and Service are either at war or at least on two different sides of the river. Most companies, d

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  • December 7, 2012

    Deactivating a Salesforce.com System Administrator w/o Breaking the System

    In any Salesforce.com system, the System Administrator is not only responsible for actively maintaining, updating, and modifying system functionality, but there are also a variety of settings for which a System Administrator is the default user.   There are probably few things as disruptive to a system than de-activating a System Administra

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  • September 27, 2011

    Three Keys to Your Salesforce.com System Success

    A successful CRM system is critical for most organizations nowadays. However, the foundation of your system's success is built upon sound strategy and strong processes. While the following three keys to success are true in any information system, I’ll use this post to highlight ways to achieve them in Salesforce.com. Take a moment to sha

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