For Administrators

  • March 28, 2016

    How to Convince Your Boss to Send You to Salesforce Training

    I’ve been in your shoes before. You’ve been granted the responsibility to manage portions of a new or hand-me-down Salesforce instance (without proper Salesforce Training). Congratulations! As exciting as this is, you have quickly realized there’s more to it than building reports and resetting user passwords. You now hold responsibility

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  • January 7, 2016

    Why It’s Not Enough to Be a Super-User: 4 Reasons to Get Salesforce Certified

    The path to becoming a Salesforce Administrator is about as zig-zag-y as it gets. Some Administrators come from IT backgrounds, but I’ve found most come from a position in Operations, Sales, or Customer Service. I myself was a Sales Manager before I made the unlikely leap. While hands-on experience is a wonderful first step to becoming a Sal

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  • How to Become a Salesforce Certified Service Cloud Consultant
    March 30, 2015

    How to Become a Salesforce Certified Service Cloud Consultant

    One of my favorite authors and philosophers, Robert M. Prisig is quoted in Zen and the Art of Motorcycle Maintenance as saying: "It's the sides of the mountain which sustain life, not the top."  This certainly applies to what can seem like an overwhelming mountain of information to master when attempting to become Salesforce Certified. While

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  • Become a Certified Salesforce Administrator
    June 23, 2014

    Become a Certified Salesforce Administrator!

    Spring has Sprung!  Salesforce Spring '15 is in now in full swing, and as part of that, the updated Certified Administrator exam Spring '15 study guide and Spring '15 Release notes are now available. What this means is that we know where to focus our studying efforts and subject matter deep dives. In addition, Salesforce has a tremendous

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  • SFDC admin training
    March 11, 2014

    5 Takeaways from the Salesforce Admin Training Class

    So you just finished your week long Admin Training class and your head is spinning. Not to worry, you are not the only one. Take a breath, let the dust settle, and try to remember the most important things you learned from you class and write them down. Below are 5 key things I learned. 1) Don't Feel Overwhelmed  The tr

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  • May 29, 2013

    Keys to Becoming Salesforce Service Cloud Consultant Certified

    out En route to becoming a Salesforce guru, one of the true tests comes with passing the Service Cloud Exam. Having recently taken the exam, I have some suggestions for preparing. First of all, nothing beats experience! The best way to prepare is to work in the system and practice things such as turning on Email-to-Case or configuring a ne

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  • January 18, 2013

    How to Prepare for Certification

    At OpFocus, we place a lot of emphasis on our team members achieving and maintaining certifications. They provide a valuable measuring stick of know-how and experience for both employers and those managing their own careers. If you are considering a career move toward working with Salesforce, achieving a certification will make that move easie

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  • March 16, 2012

    So you wanna be a rockstar, or at least a Salesforce Administrator?

    So your company finally decided to get serious about CRM, and you’ve heard about the rest, and now you’ve picked the best:  Salesforce!  But your system goes live in two weeks, and you need to get up and running, certified, sound like you’re an expert to everyone from the CEO to the danged-if-I-know, and you’re not sure where to star

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  • June 29, 2011

    Build Your Skills Through Volunteering

    A lot of people ask me how they can develop or broaden skills in managing, using or administering  My typical answer includes signing up for a free dev org at, leveraging the many step by step guides in Salesforce's Help & Training page,  and volunteering for a nonprofit organization.  The last

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