Kyle Chagnon

« Back to Blog


The Modern Tech Stack is Broken
It’s no secret the tech stack is an important part of a companies success. But how often does your team take a hard look at what you have, and how it compares to your companies needs? Most organizations have apps they no longer use or aren’t using to the fullest. For this reason, Justin Browne, Phil Lacorte, and Venketesh Iyer believe the
Read more

Refine the Roll-Up: RightStar Alliance Takeaways
Every company strives to grow, evolve, and adapt to the market. In an effort to do so, many seek inorganic growth through acquisitions and roll-ups. The thought of a toll-up can be daunting when you consider the branding, strategy, and consolidation that goes into making it happen. In its first-ever webinar, the RightStar Alliance discussed ho
Read more

Your Questions Around the Strategy for Tech Stack Consolidation Answered
Determining your strategy for consolidating two or more tech stacks can be a daunting task. Many companies don't perform this often and are unsure of how to go about it. As SaaS growth experts, OpFocus made our in house experts available to the community for an open discussion. We invited anyone to join us and ask questions on the topic. These
Read more

5 Mistakes I Made When Learning Pardot
We all make mistakes when starting something new. This is true for cooking, sports, and of course, using a new platform. Although these mistakes typically happen once or twice, we can learn from them and become more effective with the program.  If you’ve recently started using Pardot, these are some mistakes you may want to keep an eye
Read more

7 Strategies to Improve Sales Optics in Crisis
It’s inevitable that crises will occur. When they do, they prove to be a big challenge for most businesses. You’ll often be told to do more with less. You’ll be asked to provide a strategic look into your business without the help of additional reporting resources. David Carnes outlined 7 scenarios and how to react to them with out-of-th
Read more

Getting Started – CPQ Benefits and Best Practices
Retention is the key to growth. We say it all the time because it’s worth repeating. Companies that reduce the churn see far more growth than those with high turnover. As a result, companies are trying to make renewals as frictionless as possible. Salesforce CPQ is a great way to do so but many teams have questions about getting started and
Read more

Improving the Virtual Experience – Top Takeaways
Corporate events have changed dramatically in the past 6 months. Companies that once spent money on events and booths are now shifting to virtual events. At the moment we aren’t even sure when in-person events will ever return. Helen Baptist and Matt Heinz believe that we may never fully go back, but instead, digital events will live on alon
Read more

My Experience with the OpFocus Salesforce Admin Essentials Course
It’s 5:00 PM on June 26, 2020. The OpFocus Salesforce Admin course taught by CEO David Carnes has just finished. And what a week it’s been. We reviewed Salesforce functionality, when you should use it, and the impact it has on your organization. So let’s go back to class and review my experience with the 5-day Salesforce Admin Essentials
Read more

Your Top Development Questions – Development Ask Me Anything
Every Salesforce professional runs into situations from time to time where we really need a professional opinion. As a team of SaaS growth experts, OpFocus wants to lend our expertise whenever possible. We recently held an “Ask Me Anything” session, this one focusing on Development and Integrations. During the session, two of our in-hou
Read more

Top Takeaways from ‘Covid-19 Business Impact on SaaS and Software Companies’ Webinar
It’s no secret that the COVID-19 pandemic has severely impacted companies around the world, but to truly recover, we need to understand its impacts on our industry. In the age of COVID-19, most companies are experiencing a severe disruption in how they do business. Lauren Kelley and Greg Fiore recently spoke about this at Bain & Com
Read more