As Director of Consulting Services, Shay is responsible for overseeing the success of Salesforce projects at OpFocus. She manages a portfolio of her own client engagements and supports a team of project managers and configuration experts. Shay is heavily involved in determining project assignments/staffing, and works with the Delivery Leadership team to ensure smooth project delivery operations.
Shay’s Salesforce certifications include: Administrator, Sales Cloud Consultant, and Community Cloud Consultant. She holds a bachelor’s degree from Tufts University and a Master’s Degree from Harvard University.