Jerry oversees client success at OpFocus, and has extensive experience in implementation, business systems analysis, operations and project management.
In his role as our Senior Vice President of Client Success, Jerry brings invaluable perspective to our clients and partners. For our strategic clients, Jerry takes the lead on defining our clients’ success strategies, and delivers this success through carefully listening, thinking creatively, and applying product expertise to business needs.
Jerry has a knack for understanding client requirements and providing strategic guidance, while engaging with clients to shape successful business initiatives. With experience in both sales and delivery at OpFocus, Jerry is passionate about pursuing excellence and ensuring satisfaction with all our Salesforce projects.
Prior to joining OpFocus, he was an IT Project Manager for CSG Systems for 10 years, running numerous systems and projects. Jerry is a Salesforce Certified Consultant and Administrator, and holds a Bachelor of Arts in Management degree from University of Alaska, Fairbanks.